Privacy Policy

1. Definitions
Wherever we refer to Personal Data below ("Personal Data"), we mean any information that can either identify you as an individual ("Personally Identifying Information") or that can be connected to you indirectly by linking it to Personally Identifying Information. For example:

(i) your account registration information on our website and in our app;
(ii) information you provide when requesting support or reporting a problem;
(iii) information provided through certain services or features;
(iv) information from surveys or questionnaires you complete;
(v) technical information, including your Internet Protocol (IP) address,
(vi) your log-in details, browser, time zone, browser plug-in types, operating system, and platform;
(vii) details of transactions, purchases, and payments you make;
(viii) your interaction with our website, including URLs, clickstream data, products viewed or searched, page response times, download errors, length of visits, and page interaction;
(ix) information from third parties, such as business partners, subcontractors, payment and delivery services, or referrals.

Optiva IT also processes anonymous data, aggregated or not, to analyze and produce statistics on customer behavior and demographics. Such data does not allow identification of individual customers. Optiva IT may share anonymous data, aggregated or not, with third parties. Please note that Optiva IT may permit third parties to offer subscription or registration-based services through its site, but is not responsible for their actions or policies. You should check their privacy policy before providing personally identifiable information.

By using Optiva IT's website, you agree to this privacy policy. If you do not agree, please do not use our website(s).

2. Why We Collect and Process Data
Optiva IT collects and processes Personal Data for the following reasons:

(a) to fulfill agreements and provide content and services, including improving and developing services;
(b) to research, design, and launch new features or products;
(c) to provide you with alerts, updates, or information you’ve requested or signed up for;
(d) to collect overdue payments;
(e) to respond or take part in legal proceedings, or to serve the legitimate interests of Optiva IT or third parties (e.g., other customers);
(f) to comply with legal obligations;
(g) to communicate with you and respond to your inquiries;
(h) for direct marketing, subject to your consent;
(i) for purposes directly related or incidental to the above; or
(j) where you’ve given your consent.

These reasons determine and limit what Personal Data we collect, how long we store it, who has access to it, and what rights and controls are available to you (see sections 3-6 below).

3. What Data We Collect and Process
3.1 Basic Account Data
When setting up an account, we collect your email address, country of residence, and require you to choose a username and password. You are responsible for keeping your password confidential. During account setup, your account is assigned a number ("ID") used to reference your account without directly exposing Personally Identifying Information.

3.2 Transaction and Payment Data
If you make transactions online, you may need to provide payment data, including credit card information, which will be processed and transmitted to your payment service provider to complete the transaction and perform anti-fraud checks.

3.3 Other Data You Explicitly Submit
We collect Personal Data you explicitly provide, including:

(a) Information posted, commented on, or followed within our services;
(b) Chat messages;
(c) Information when requesting support, processing orders, or participating in contests or surveys.

3.4 Your Use of Our Website
We collect information during your interaction with our website, including browser and device details, automated interactions, and application usage data.

3.5 Use of Services and Subscriptions
We collect information related to your activity in our services, such as preferences, progress, time spent, and device information.

3.6 Tracking Data and Cookies
We use cookies and similar technologies to improve services, enhance marketing, and analyze usage. You can adjust your browser settings to refuse cookies, but this may limit website functionality.

3.7 Third Party Services
Our website may use third-party services such as Google Analytics or Facebook Login, which use cookies to track usage. Optiva IT cannot control their cookie usage or data handling.

3.8 Content Recommendations
We may process your data to tailor content and product recommendations. Marketing messages are sent with your consent and can be opted out of at any time.

3.9 Information for Detecting Violations
We collect data necessary for detecting and preventing fraud, cheating, or violations of the law. This data is stored as long as necessary to detect and act on violations.

4. Data Storage
4.1 Storage Period
We store your data as long as necessary to fulfill our purposes or as legally required. If you terminate your account, your data will be marked for deletion except where legal obligations or legitimate purposes require longer storage.

4.2 Data Deletion
Your Personal Data will be deleted or anonymized where legally required, or if you withdraw your consent. We retain transactional data for up to 10 years as required by commercial and tax law.

4.3 Storage Location
Data may be stored in the United States or outside your jurisdiction. By submitting your data, you agree to this transfer and processing of data.

5. Data Access
We may share Personal Data within our company and subsidiaries, with third-party providers, or for legal reasons. Information about your account may be made publicly available depending on your profile settings.

6. Your Rights
You have the right to access, correct, or delete your Personal Data, as well as object to its processing in certain circumstances.

7. Children
The minimum age for creating an account is 18. We do not knowingly collect data from children under this age.

8. Contact Information
You can contact our data protection officer at info@optivait.com for privacy-related concerns.

9. SMS Consent
SMS consent is not shared with third parties for marketing purpose.

10. Mobile Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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